If the item is
received defective, please contact us immediately within
hours from receipt of the item. We will arrange a replacement and the return shipping cost. If
could not find a suitable replacement, a refund will be issued.
Items returned with the 14
return policy may be refunded less a 20% restocking fee. The customer is also responsible for
return shipping costs.
If the listing price is free shipping, we will deduct the actual
fee from the total refund amount.
Please contact us before return anything. We will send a
confirmation email to the buyer for the return.
If buyer sends back the item by C.O.D
item will NOT be accepted. All returns must be in the original box. If it's not in the original box, Bulkabuy has the right to refuse the return.
1.Orders placed in store can not be returned by courier.
2.Shipping fees are
3.For purchases made using PayPal, returns can only be processed online and
refunds will be credited directly to your PayPal account. We will not be able to process PayPal
returns in store.
4.All returns must be in the original box. If it's not in the original box, Bulkabuy has the right to refuse the return.
Do you have warranty for your products?
terms will state on our product description. If the listing does not contain any warranty
information then we do not offer any warranty for that particular product. Please be aware all
accessories and bonus gift are not covered by warranty. e.g. Battery, earphone, cable, carry bag,
What conditions does the warranty not cover?
warranty is not available for product damage caused by reason other than manufacturer's defects, for
example, damage during delivery, misuse, improper installation, faulty operation, wear n tear,
damage to accessories or when product has been modified, repaired other than by us.
Can I transfer the warranty to my friends?
Warranty is not
transferable. Any warranty claims must come directly from the original buyer.
Does warranty cover replacement?
The warranty applies only to the
original product and is not extended for replacements.
How can I provide proof of defect of the products?
Please send email to firstname.lastname@example.org with a detailed description and digital picture of
defective product as a proof of damage. Your email and pictures will help us to claim from the
I would like to return my order, should I pay for the 20% restocking fee and shipping fee?
Yes,if you change your mind and do not want the item any more,20% restocking fee and shipping fee
will deduct from the total refund amount.
No,if the item arrived defective, the 20% restocking
fee and shipping fee is no need.